• Copies of all relevant policies
• Contact phone and email addresses of claims staff
• Direct access to your technical team to discuss finer policy issues

A concise initial contact to us that gives

• The customers name and contact details
• Site of risk
• Claim number
• Type of policy
• Claim status regarding acceptance (can the adjuster accept the claim on inspection)
• Name of the claims handler their contact email address and phone number

• Damage in brief with any other relevant information i.e.

• Known third party
• Cleaners appointed